At Tred, we understand that life can sometimes take unexpected turns. For whatever reason you may be finding managing your business finances or using Tred more difficult, we are here to offer additional support and flexibility to make things a little easier. Our goal is to ensure every customer feels supported and understood when they need it the most.
What sort of things might mean you need more support?
If for any reason you are finding using Tred difficult, we want to help make things easier for you. Whether it’s to do with making financial decisions, getting support, setting up your account, or using our app, there are things we can do to make our service more accessible to you and make sure we do all we can to help.
Here are some examples of things that might mean extra support is helpful:
- Health issues: severe or long-term illness, mental health condition, addiction, poor emotional wellbeing.
- Disability: physical disability, mental health disability, learning disability, hearing or visual impairment.
- Life events: bereavement, redundancy, domestic abuse, relationship breakdown, caring responsibilities.
- Financial stress: high levels of debt, low savings, inconsistent or low income.
- Knowledge, skill and communication difficulties: low confidence in managing finances, difficulty reading or writing, difficulty with maths and numbers, difficulty using technology, difficulty communicating in the English language.
Telling us about your life circumstance
If one or more of the things above apply to you at any point, or if you are finding Tred difficult to use, we’d love to know about it, not because we are being nosey, but to help us offer you better support.
There are a few ways you can let us know about a circumstance that’s impacting your use of Tred, you can fill out our form below to let us know how we can help, or get in touch with us directly at support@tred.earth.
How will Tred be able to help?
- Personalised support: We can tailor our support to meet your needs, and to be conscious of your circumstances. That might be providing extra guidance, letting you know about useful services, or taking some of the manual work out of a process.
- Accessible communication: We know that clear and open communication is key for being able to support you effectively, and that people may have different needs in this. We can tailor our communication to make it more accessible for you.
- No need to rush: Sometimes, it’s important to have some extra time and space to process new information or make decisions that feel right for you. At Tred we’ll make sure that you can take the time you need.
We are committed to delivering a fair, transparent, and inclusive service for everyone, especially those who may face challenges in managing their finances. If you have any questions about this or want to discuss ways that we can provide you or someone you know with more support, feel free to reach out to us at support@tred.earth.
